Privacy Policy

1 Introduction

AyuSlot ("AyuSlot", "we", "us", "our") operates the online gaming platform accessible at https://ayuslot.lat (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses or uses our Platform, including registered players, visitors, and prospective users.

This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely, with whom we may share your data, how long we retain it, and the rights available to you as a data subject. This Policy applies to all personal data collected through the Platform, our customer support channels, and any related communications.

This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform and are incorporated herein by reference.

2 Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial data, and device identifiers.
• "Data Controller" means AyuSlot, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means a third party that processes personal data on behalf of AyuSlot under contractual instruction, such as payment gateway providers or KYC verification services.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion.
• "Player" or "User" means any registered account holder or visitor accessing the Platform.
• "KYC" means Know Your Customer — identity verification procedures required prior to processing a Player's first withdrawal.
• "Cookies" means small data files placed on your device by the Platform to enable functionality, analytics, and personalisation features.

3 Personal Data We Collect

AyuSlot collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories of data we may collect include the following:

4 How Personal Data Is Collected

AyuSlot collects personal data through the following means:

• Direct provision: Information you submit when registering an account, completing KYC verification, making a deposit or withdrawal request, or contacting customer support.
• Automated collection: Technical and behavioural data collected automatically when you access the Platform, including through cookies, log files, and server-side monitoring tools.
• Third-party sources: Identity and fraud-check data received from licensed KYC verification providers, payment processors including Maybank, CIMB, Public Bank, DuitNow, FPX, and Touch 'n Go integrations, and anti-money laundering (AML) screening services.
• Publicly available sources: Data sourced from public registers, sanctions lists, and publicly accessible databases as required for legal compliance and fraud prevention.

5 Purposes of Data Processing

AyuSlot processes personal data for the following specific, documented purposes:

1. Account management: Creating, maintaining, and administering your registered Account, including processing logins, profile updates, and account security controls.
2. Payment processing: Facilitating deposits via Malaysian payment channels (DuitNow, FPX, Touch 'n Go eWallet, Boost, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, RHB) and processing withdrawal requests to verified payment methods.
3. KYC and identity verification: Verifying your identity and age eligibility (21+) as required before releasing withdrawal funds and in ongoing compliance with anti-money laundering obligations.
4. Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multi-account creation, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
5. Responsible gambling compliance: Monitoring gaming activity to identify behavioural indicators of problem gambling, enforcing player-requested self-exclusions and deposit limits, and fulfilling statutory responsible gambling obligations.
6. Legal and regulatory compliance: Meeting obligations under applicable anti-money laundering laws, data protection regulations, and licensing requirements of the jurisdiction in which AyuSlot operates.
7. Customer support: Responding to enquiries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
8. Platform improvement: Analysing aggregate usage data and behavioural patterns to improve Platform features, game performance, and user experience — primarily through anonymised or pseudonymised data sets.
9. Marketing communications: Sending promotional offers and bonus notifications to Players who have opted in to receive such communications. You may withdraw consent at any time by contacting support.

6 Legal Basis for Processing

AyuSlot processes personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement, including payment processing, KYC verification, and account management.
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, responsible gambling regulations, and licensing conditions.
• Legitimate interests: Processing conducted for fraud prevention, platform security, and internal analytics where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, which you may withdraw at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

AyuSlot does not sell or rent personal data to unaffiliated third parties. We may, however, share personal data with the following categories of recipients, strictly for the purposes described in Section 5:

• Payment service providers: Licensed payment processors facilitating Malaysian banking transactions, including integration partners for DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and RHB. These processors receive only the financial data necessary to complete transactions.
• KYC and identity verification providers: Licensed third-party verification services that process identity documents and confirm player eligibility. Data shared is limited to what is necessary for verification purposes.
• AML screening services: Compliance screening tools that cross-reference player data against sanctions lists and politically exposed persons (PEP) databases as required under anti-money laundering obligations.
• IT infrastructure and hosting providers: Cloud computing and server infrastructure providers that store and process Platform data under contractual data processing agreements that bind them to confidentiality and security obligations.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or the lawful request of a competent regulatory authority, AyuSlot will disclose personal data as obligated. We will notify affected Players where legally permitted to do so.
• Professional advisers: Lawyers, accountants, auditors, and insurers who may access data in the course of providing professional services to AyuSlot, subject to professional confidentiality obligations.

8 International Data Transfers

AyuSlot's core platform infrastructure is designed to process and store data within secure data centre environments. Where data is transferred to or processed by third-party providers operating outside Malaysia, such transfers are conducted only to jurisdictions providing an adequate level of data protection, or subject to appropriate contractual safeguards — including standard contractual clauses or equivalent binding data transfer mechanisms.

By using the Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia. In all cases, AyuSlot takes reasonable steps to ensure that any cross-border data transfer is conducted securely and subject to protections consistent with this Policy.

9 Data Retention

AyuSlot retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention principles apply:

• Active account data: Retained for the duration of the Account's active status and for a period of no less than five (5) years following account closure, in compliance with standard AML and gaming regulatory record-keeping requirements.
• KYC documentation: Identity documents are retained for a minimum of five (5) years from the date of verification, as required under applicable anti-money laundering legislation.
• Transaction records: Financial transaction data is retained for a minimum of seven (7) years from the date of the transaction, in line with standard financial record-keeping obligations.
• Support communications: Live chat and email records are retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Records of consent to marketing communications are retained for as long as the consent remains active and for two (2) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or pseudonymised in accordance with our data deletion procedures.

10 Security Measures

AyuSlot implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS/SSL encryption on all data transmitted between your device and AyuSlot's servers.
• Hashed and salted storage of authentication credentials — passwords are never stored in plain text.
• Two-factor authentication (2FA) available to all Players and required for certain high-value transactions.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Real-time fraud monitoring and anomaly detection systems that flag suspicious account and transaction activity for review.
• Regular security audits and penetration testing of Platform infrastructure by qualified third-party security professionals.
• Physical security controls at data centre facilities used to host Platform infrastructure.

While AyuSlot takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely free from risk. Players are responsible for maintaining the security of their own login credentials and should notify AyuSlot immediately if they suspect unauthorised account access.

11 Cookies & Tracking Technologies

AyuSlot uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device that enable the Platform to recognise your browser, maintain your login session, and deliver a personalised experience.

The following categories of cookies may be used on the Platform:

• Strictly necessary cookies: Essential to the operation of the Platform, including session management, authentication, and security features. These cookies cannot be disabled without impairing core Platform functionality.
• Performance and analytics cookies: Collect anonymised information about how Players use the Platform — including pages visited, time spent, and error events — to help us improve performance and identify technical issues.
• Functional cookies: Remember your preferences such as language settings, display options, and previously entered information to provide a more personalised experience.
• Marketing and tracking cookies: Used only with your explicit consent to deliver relevant promotional content and measure the effectiveness of our communications. You may withdraw consent at any time.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. For questions about our use of cookies, please contact our support team.

12 Your Data Rights

Subject to applicable law and certain limitations, you have the following rights in relation to your personal data held by AyuSlot:

To exercise any of the above rights, please contact AyuSlot's support team via live chat on the Platform or by email at [email protected]. We will respond to verified requests within 30 days. We may need to verify your identity before processing a data rights request to prevent unauthorised disclosure.

13 Minors & Age Restriction

The AyuSlot Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. Registration by a minor constitutes a material breach of our Terms & Conditions and will result in immediate account termination and return of any deposited funds net of bonuses.

Where AyuSlot discovers or reasonably suspects that personal data of a minor has been collected, we will take immediate steps to delete such data from our systems without undue delay. If you believe that personal data of a minor has been submitted to the Platform, please contact us immediately at [email protected].

14 Third-Party Links & Services

The AyuSlot Platform may contain references to third-party payment services (such as Maybank, CIMB, Public Bank, Touch 'n Go, Boost, and GrabPay) and integrated services necessary for platform operation. These third parties operate under their own privacy policies and terms of service, which are independent of this Policy.

AyuSlot is not responsible for the privacy practices of third-party service providers accessed in connection with payment processing or identity verification. Players are encouraged to review the privacy policies of any third-party service they interact with. AyuSlot does not link to external websites unrelated to platform functionality.

15 Amendments to This Policy

AyuSlot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Material changes will be communicated to registered Players via email notification or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following notification of changes constitutes acceptance of the revised Policy. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

16 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact AyuSlot through the following channels: